cxurl Privacy Policy
We respect your privacy. This policy explains exactly what data cxurl collects, why we collect it, and how it is kept secure.
Introduction
What this Privacy Policy covers and who it applies to.
This Privacy Policy describes how cxurl collects, uses, stores, and protects personal information provided by users of the cxurl platform at cxurl.club. By registering an account or using any part of the cxurl platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
cxurl is committed to protecting the privacy and security of all personal information it holds about its players and visitors. This Privacy Policy applies to all users of the cxurl website, mobile platform, and related services, including registered players, visitors who browse without registering, and any individual who interacts with cxurl's platform or customer support channels. This policy applies regardless of the device or network used to access cxurl.
This Privacy Policy should be read together with cxurl's Terms and Conditions, which govern the overall use of the platform. In the event of any inconsistency between this Privacy Policy and the Terms and Conditions with respect to personal data, this Privacy Policy will prevail. cxurl may update this Privacy Policy periodically — please check this page regularly for the most current version.
Your Privacy at a Glance
Six key commitments cxurl makes to every player about their personal data.
All data in transit is protected by SSL encryption — your information is never sent in plain text
We do not sell, rent, or trade your personal data to any third party for marketing purposes
You have the right to access, correct, or request deletion of your personal data at any time
Cookies are used only for session management and analytics — we explain exactly which ones and why
Contact our support team to correct, update, or remove your personal information from our records
All privacy enquiries handled confidentially via [email protected] — typically within 48 hours
Information We Collect
The categories of personal data cxurl may collect when you register and use the platform.
When you register a cxurl account, we collect the personal information you provide, which includes: your full legal name, date of birth, Bangladeshi mobile number, email address (if provided), and any identity documents submitted for KYC verification purposes (such as a national ID card or passport). This information is required to create your account, verify your identity, comply with age verification requirements, and protect the security of the platform.
When you make deposits or withdrawals on cxurl, we collect transaction data including: payment method details (such as your registered bKash or Nagad mobile number), transaction amounts, transaction dates and times, and transaction reference numbers. We do not store full payment card numbers. Financial transaction records are maintained for the purpose of processing payments, resolving disputes, and complying with anti-money laundering obligations.
cxurl maintains records of all betting and gaming activity conducted through your account. This includes: bets placed (sport, event, stake, odds, outcome), casino game sessions (game title, session duration, wager amounts, results), bonus usage, and account balance history. This data is used to manage your account, calculate payouts, apply responsible gaming controls, detect fraudulent patterns, and resolve any disputes about bet or game outcomes.
When you access cxurl, our systems automatically collect certain technical data, including: your IP address, device type and operating system, browser type and version, screen resolution, time zone, referring URL, pages visited within cxurl, session duration, and click-path data. This technical data is used for fraud prevention, platform performance optimisation, security monitoring, and to improve the cxurl user experience. This data is not used to identify you personally unless it is associated with your registered account.
How We Use Your Information
The lawful purposes for which cxurl processes the personal data it collects.
cxurl processes your personal data only for specific, legitimate purposes. We will never use your data in ways that are incompatible with the purposes described in this Privacy Policy. The lawful grounds on which cxurl processes your data include the performance of a contract (i.e., operating your account and delivering betting and gaming services), compliance with legal obligations, the protection of cxurl's legitimate business interests, and, in some cases, your explicit consent. The primary purposes for which we use your data are as follows:
- To create, operate, and maintain your cxurl account and deliver the betting and casino services you have requested
- To process deposits, calculate and pay out winnings, and process withdrawal requests via bKash, Nagad, and other supported payment methods
- To verify your identity and age in compliance with our KYC obligations and to prevent underage gambling
- To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, collusion, and any other activity that violates our Terms and Conditions
- To provide customer support and respond to your enquiries, complaints, or disputes
- To send you service-related communications, including account activity notifications, security alerts, and updates to our Terms, Privacy Policy, or responsible gaming tools
- To analyse platform usage, monitor and improve site performance, and develop and test new features and services
cxurl does not use your personal data for automated decision-making or profiling that produces legal effects or significantly affects you, except where required by our fraud detection and responsible gaming systems — in which case you may contact [email protected] to request a human review of any automated decision.
Sharing Your Information
When and with whom cxurl may share your personal data — and the limits we place on sharing.
cxurl does not sell, rent, lease, or trade your personal data to any third party. We only share your personal data in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third parties with whom we share data are contractually required to handle it in accordance with applicable data protection standards.
To process deposits and withdrawals, cxurl shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and bank partners. These partners receive only the transaction data required to complete or verify the payment and are not permitted to use your data for any other purpose.
Where required for KYC compliance, cxurl may share identity documents and personal data with third-party identity verification service providers. These providers are engaged solely to verify the authenticity and validity of the documents you submit. They are contractually prohibited from using your data for any other purpose and from sharing it with any other party.
cxurl may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of law where required by applicable law, where necessary to protect cxurl's legal rights, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. cxurl will, where legally permitted, notify you before such disclosure is made.
cxurl may share limited data with fraud prevention and security service providers for the purpose of detecting and preventing fraudulent account activity, money laundering, and other financial crime. This data sharing is strictly limited to information necessary for those security purposes and is conducted under appropriate data protection agreements.
Payment Data and Financial Information
Special handling rules for the financial and payment information cxurl processes.
cxurl takes particular care with financial and payment information. All payment transactions on cxurl are processed through encrypted, secure payment channels. We do not store complete payment card numbers on our servers. bKash and Nagad transaction data is stored only in encrypted form and is accessible only to authorised cxurl personnel for the purposes of payment reconciliation, dispute resolution, and anti-money laundering compliance.
All financial records — including deposit history, withdrawal history, and bet settlement records — are retained securely for a minimum of five years to satisfy our anti-money laundering and financial record-keeping obligations. These records may only be accessed internally by authorised cxurl personnel or disclosed externally as required by law. You may request a statement of your transaction history at any time by contacting [email protected].
Cookies and Tracking Technologies
How cxurl uses cookies and similar tracking technologies on the platform.
cxurl uses cookies and similar tracking technologies (such as local storage objects and session tokens) on the cxurl platform. Cookies are small text files placed on your device by the platform. They enable core platform functionality, improve your user experience, and allow cxurl to analyse how the platform is used. cxurl does not use third-party advertising cookies or behavioural advertising trackers.
You can control how cookies are used on your device through your browser settings. Please note that disabling certain cookies may affect the functionality of the cxurl platform — in particular, session cookies are required for you to remain logged in to your account. cxurl uses three categories of cookies, described below.
These cookies are strictly necessary for the cxurl platform to function. They enable your session to remain active while you are logged in, maintain your language preference, preserve your in-session betting choices, and protect the security of your account. These cookies cannot be disabled without significantly impairing your ability to use the platform.
These cookies allow cxurl to understand how players use the platform — which pages are visited most frequently, where users navigate from, and how long sessions last. This data is collected in aggregated, anonymised form and is used solely to improve the platform's performance and user experience. No personally identifiable information is linked to analytics cookies.
These cookies are used by cxurl's security systems to identify unusual device behaviour, detect potentially fraudulent login attempts, and protect user accounts from unauthorised access. They record technical signals such as device fingerprint data used solely for security purposes and are not used for advertising or marketing.
Data Security
The technical and organisational measures cxurl uses to protect your personal data.
cxurl implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the cxurl platform; encrypted storage of sensitive personal and financial data on our servers; strict access controls ensuring that personal data is accessible only to authorised cxurl personnel who need it to perform their job functions; and regular security reviews and vulnerability assessments of the cxurl platform infrastructure.
While cxurl takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also have an important role to play in keeping your account secure: you must keep your login credentials confidential, use a strong and unique password for your cxurl account, and notify cxurl immediately at [email protected] if you believe your account has been accessed without your authorisation.
Your Rights Regarding Your Personal Data
The rights you hold as a cxurl user regarding your personal information.
cxurl recognises and respects your rights in relation to the personal data we hold about you. To exercise any of the rights listed below, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond to all valid data rights requests within 48 hours. Some requests may require identity verification before we can process them.
- Right of access — you may request a copy of all personal data cxurl holds about you
- Right of rectification — you may request correction of any inaccurate or incomplete personal data we hold about you
- Right to erasure — you may request deletion of your personal data where it is no longer necessary for us to retain it, subject to our legal retention obligations
- Right to restrict processing — you may request that we limit how we use your data in certain circumstances
- Right to object — you may object to our processing of your personal data where we rely on legitimate interests as the lawful basis for processing
- Right to data portability — you may request that we provide your personal data to you in a structured, commonly used, machine-readable format
Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain for anti-money laundering or financial record-keeping purposes, and we cannot provide data access where doing so would compromise the security of another user's account. Where we are unable to fulfil a request, we will explain why in our response.
Data Retention
How long cxurl keeps your personal data and the reasons for each retention period.
cxurl retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The key retention periods are as follows: account registration and identity data is retained for the duration of your account and for a minimum of five years following account closure, in compliance with anti-money laundering regulations; financial transaction records are retained for a minimum of five years from the date of the transaction; betting and gaming activity records are retained for a minimum of three years from the date of the activity; and communications with customer support are retained for a minimum of two years.
Where personal data is no longer needed for the purpose for which it was collected and there is no legal obligation requiring its continued retention, cxurl will securely delete or anonymise the data. Anonymised data — data from which all personally identifying information has been permanently removed — may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be associated with any individual.
Children's Privacy
cxurl's strict position on the collection of data from underage individuals.
cxurl is strictly an adult platform for players aged 21 and above. cxurl does not knowingly collect, use, or store personal data from any individual under the age of 21. If cxurl becomes aware that personal data has been collected from a person who was under 21 at the time of registration, that account will be immediately closed, all associated data will be deleted (subject to any legal retention obligations that may apply), and any deposits or winnings held in that account will be forfeited. If you believe that a person under the age of 21 has registered a cxurl account, please contact us immediately at [email protected].
Changes to This Privacy Policy
How and when cxurl may update this Privacy Policy.
cxurl reserves the right to update or amend this Privacy Policy at any time. When we make changes to this policy, the revised version will be published on this page with an updated "Last updated" date at the top. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal data. Your continued use of the cxurl platform following the publication of any change to this Privacy Policy constitutes your acceptance of the revised policy.
For significant changes to this Privacy Policy that materially affect how we use your personal data, cxurl will make reasonable efforts to notify registered players directly — for example, via a notification displayed when you next log in to your cxurl account. However, it remains your responsibility to check this page for the latest version of the Privacy Policy.
Contact Us About Privacy
How to reach the cxurl team with any data protection or privacy enquiry.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way cxurl handles your personal data, please contact our support team. All privacy-related enquiries are handled confidentially. We aim to respond to all privacy enquiries within 48 hours during Bangladesh Standard Time (UTC+6) business hours.
Email: [email protected]
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